Complaints can be submitted through various channels, including in person, phone, email, our Customer service officers are responsible for recieving and documenting complaints prompty through mail hello@mygeepay.com and phone +260571377416.

• Your complaints are acknowledged in writing within two (2) working days
• Your complaint will be investigated competently, promptly and impartially to understand the facts, identify any gaps or issues, and determine the root cause.
• Simple complaints will be resolved within five (5) working days.
  Complex complaints involving other service providers will be resolved within fifteen (15) working days.
• Responses shall be given to the client within forty eight (48) hours after completing the investigation and it shall be delivered in written or electronic means.
• In the event that you are not satisfied with the resolution, you can appeal to the Chief Executive Officer highlighting the specificreasons why you remain dissatisfied.
• Furthermore, in the event that the client remains unsatisfied, the client may appeal to Bank of Zambia (BOZ), Bankers Association of Zambia (BAZ), Consumer Protection Authority (CPA), Financial ombusperson or a court of complete authority